Dear [owner of family-run business supplying fresh fruit and veg to central London restaurants]
This driver looks quite young, wearing a blue and white striped short sleeve shirt today. His delivery was in Windmill Street but he left the van on the corner in Charlotte Street. The time was approximately 9.15am.
It is so rare to get the chance to have a conversation with a driver – any driver, whether he’s cut you up or not, whether he 'communicates' only with a rude gesture or not – that I felt this worth sharing.
My main ‘take away’: Sadly, this low standard of behaviour behind the wheel is so prevalent and pervasive, drivers simply do not have any understanding that they are failing, much less how or why.
P.S. I did actually send this e-mail to the business concerned. It bounced back from all three contact e-mail addresses on its website.